Setting the Standard for Commercial Janitorial Services Since 2005
Anago – a superior competitor in the commercial cleaning industry – has been raising the bar for cleaning standards since 2005. At Anago, we clean every type of commercial property: facilities sizing from 1,000 square feet up to 200,000 square feet, businesses with off hours during the day or night, and serve clients who need cleanings from 1-7 days a week, including a daily porter service. We proudly serve 12 counties in Southwestern Ohio and Northern Kentucky with clients who are some of the most recognizable companies in our marketplace.
Your ultimate satisfaction is our goal. With Anago, you can focus 100% on your business-day in and day out-while our professional insured and bonded cleaning crews provide janitorial services to meet your needs and exceed your expectations. Our customers have come to expect the best. So can you. We are so confident that we can give you the level of service that you deserve, we offer a 2-hour response guarantee to ensure that your location is cleaned to your total satisfaction.
Anago Serves Every Type of Commercial Industry
We have cleaning crews that are trained to serve specific industries. Our approach is to align the right cleaning crew with your facility type.
As an Anago Client You Will Receive These Benefits on Top of World Class Cleaning
1. Systematic Accountability
Since you can manage only what you can measure, Anago has developed a system for ensuring your complete satisfaction through a systematic set of procedures and checklists. Our Smart Clean™ patented cleaning guarantees that your facility is cleaned in a systematic, methodical manner every single time. This proprietary system was developed at Anago and is based on our 5-Step/10-Step office and restroom cleaning method. And, to insure that our cleaning service is the best in the industry, only commercial grade chemicals, including green chemicals, and equipment are used on each job.
2. Your Own Customer Service Advocate
You will be assigned a Customer Service Advocate from our office. Your advocate uses a system of weekly and monthly inspections and client feedback to monitor performance and ensure client satisfaction.
This system of checks and balances is designed to be responsive to your needs, whatever they may be. If you have special cleaning needs, such as if you are expecting important visitors–or if there is an open issue–you have an open line to our office where you can speak to your Customer Service Advocate to plan for any special situations.
Once you have made your selection of Anago, the next step is to perform an operational walk through. Here you will meet once again with your service representative plus an Anago Operations Manager and the head of the cleaning crew to review exactly what you want accomplished. During this meeting a thorough walk through of your facility is conducted with questions asked and detailed notes recorded.
As service begins, the trained, bonded and insured cleaning crew has a copy of your customized cleaning specifications and the operational walk through notes to ensure all areas are cleaned to your expectations.
During our time cleaning, if at any time you feel we have missed something, please contact an Operations Manager and your request will be addressed onsite within two hours. As you might notice, we keep a pulse on the level of service we provide to our clients and we inspect those areas...so you can concentrate on your business.
Since it is all about you, we welcome your comments and input as to how we can deliver premium service.
3. Our 2-Hour Guarantee
Our services are aligned with your industry and the image you are trying to project to your customers and employees. Because of this commitment and confidence in our cleaners, we are pleased to offer you our 2-Hour Guarantee. On the day following your last cleaning, if you believe your facility was not cleaned to your complete satisfaction, we will send our team out to you within two hours of your phone call in order to make it right. Our Customer Service Department is available 24/7 to handle any emergencies or situations that require our assistance.
When an envelope containing $2,100 in cash was found on our lobby floor by Jose, a member of Juan’s Anago cleaning team, we were subsequently contacted by an older gentleman the next morning who was wondering if the money had been left behind. Thanks to Jose’s honesty, we were able to return the cash to its rightful owner, and we would like to express our sincere thanks to Jose for his integrity!
Donna Dunlap Miller
Last week I dropped my credit card in my office, not realizing where I had lsot it. Your cleaning crew found my credit card and laid it on my desk (in full visibility). PLEASE convey my huge thank you to the crew. In today’s world, it’s not always that you work with individuals that demonstrate integrity and honesty. I came in to work the next day with my first task of contacting my credit card company for a card loss. Thanks to your team, that wasn’t needed.